Privacy policy

Effective Date: May 24, 2025

At 1999 By Divya (“we,” “us,” “our”), your privacy matters to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website at 1999bydivya.store, use our services, make a purchase, or otherwise interact with us (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or operational needs. When we do, we’ll revise the “Effective Date” above and post the updated policy on our Site. We encourage you to review it regularly.

2. Information We Collect

We collect different types of personal information depending on how you interact with us.

a. Information You Provide to Us

This includes information you give us directly, such as:

Contact details: Name, email, phone number, shipping and billing address.
Order information: Purchase history, payment confirmation, delivery preferences.
Account information: Username, password, security questions, etc.
Customer support messages: Any personal data shared when contacting us.

You can choose not to provide certain information, but this may affect your ability to use parts of the Services.

b. Information We Collect Automatically (Usage Data)

We collect certain data automatically when you visit our Site, such as:

IP address, browser type, device type, time zone, and location based on IP
Site usage activity, including pages viewed and links clicked
Data from cookies, pixels, web beacons, and similar technologies

This helps us improve site performance, user experience, and marketing efforts.

c. Information from Third Parties

We may also receive personal information from:

Service providers: For example, Shopify (our store host), and payment processors.
Marketing and analytics tools: For ad performance, behaviour tracking, etc.
Partners or platforms: If you interact with us through social media, email links, or third-party apps.

All third-party data is handled in accordance with this policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

To fulfill orders and provide Services: Processing payments, arranging shipping, managing your account, etc.
Customer support: Responding to inquiries or support requests.
Marketing and personalisation: Sending you promotional emails, showing relevant ads, and tailoring your experience.
Security and fraud prevention: Detecting and preventing unauthorised access or activity.
Legal and compliance: Meeting legal obligations and enforcing our terms and policies.

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

Keep you signed in
Remember your preferences
Improve site functionality and performance
Analyse traffic and user behaviour
Deliver personalised ads

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect how certain parts of our Site function.

Learn more about Shopify’s use of cookies here: https://www.shopify.com/legal/cookies

5. How We Share Your Information

We may share your information in the following cases:

Type of Data	Shared With
Contact and order details	Vendors like shipping providers and payment processors
Usage data and analytics	Marketing and analytics partners
Account data	Shopify and related service providers
Legal or security purposes	Law enforcement or regulators, when required

We do not sell your personal information.

6. Third-Party Links and Services

Our Site may contain links to third-party websites and platforms. We’re not responsible for their privacy practices or content. Please review their privacy policies before sharing any information with them.

7. Children’s Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Security and Data Retention

We implement reasonable safeguards to protect your data. However, no method of transmission or storage is 100% secure.

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and enforce our agreements.

9. Your Rights and Choices

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct inaccuracies in your information
Delete your personal data
Receive your data in a portable format
Opt out of marketing communications or data processing for advertising purposes

To exercise your rights, please contact us at [insert contact email].