Frequently Asked Questions
Can I Return or Exchange My Order?
You may refer to our Returns & Exchange page for more information.
Do You Ship Internationally?
Not yet, but it’s coming soon! We truly appreciate your patience & support as we grow. International shipping is in the works so don't worry. You may refer to our Shipping & Delivery page for more information.
Can I Pick Up My Order?
Yes! If you live or are visiting Singapore, you can pick up your order at Orchard MRT.
Pick-up slots are limited and vary each week. To proceed:
- Fill out this Google Forms
- After submitting the form, please allow up to 1 business day for us to approve your request and email you a custom discount code. This code will remove the shipping cost at checkout.
Kindly note: Pick-up is only available for customers who fill out the Google Form and receive a confirmation email from us.
Do You Sell On TikTok Shop?
Yes, TikTok Live Sales are conducted every Wednesday Night from 9pm-10pm. You can shop here.
What Is Pre-Order?
Pre-Order lets you reserve your item before it sells out. We'll let you know the estimated date when your item will be shipped out to you.
How Long Does Customer Service Take To Reply?
As a small team (just me!), please allow 2-3 business days for a response. Thank you for your patience & I'll get back to you as quickly as I can!
How Do I Know What Size To Order?
We offer sizes from XS to 3XL, developed through fit testing on a range of body types. You can refer to our size chart and model measurements to help guide your choice. If you're unsure, feel free to reach out here and we’ll be happy to help!
Sizing can feel different for everyone, and we’re always looking to improve. If you have any feedback, send us an email titled "Feedback on Sizing."